At Elysium Confections, each order is handcrafted in small batches using premium ingredients. Due to the perishable nature of our products, all sales are final.

All Sales Are Final

We do not offer refunds, returns, or exchanges once an order has been:

• Shipped
• Delivered
• Picked up

This policy ensures the highest standards of product safety and quality for every customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect items, we’re here to help.

To request assistance, please contact us within 24 hours of delivery with the following:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Requests submitted after 24 hours may not be eligible for review.

Shipping and Handling Disclaimer

Elysium Confections is not responsible for:

• Delays caused by shipping carriers
• Incorrect shipping addresses provided at checkout
• Damage due to heat exposure when protective shipping options (such as dry ice) are declined

We strongly recommend reviewing your shipping details carefully and selecting appropriate shipping methods for your location and climate.

Order Changes and Cancellations

Because orders are processed quickly to ensure freshness:

• Changes or cancellations are not guaranteed once an order has been placed
• If you need to make a request, please contact us as soon as possible

Contact Us

For any questions or concerns regarding your order, please reach out to us directly. We’re committed to ensuring you have the best possible experience with Elysium Confections.

Email us at elysiumconfections@gmail.com or contact us at 1078 Balsam Street, Lakewood, CO, 80214, US