We offer both shipping and local pick-up to ensure a seamless experience when receiving your order.

Shipping Information

All orders are currently shipped via FedEx OneRate for reliable and consistent delivery.

• Orders are processed before shipment
• Tracking details are provided once your order has been fulfilled
• Delivery speed depends on the shipping option selected at checkout

Order Tracking

Once your order has been processed and shipped, you can easily track its progress.

You may track your order at any time through your account here:
👉 shop.elysiumconfections.com/account

Tracking information will also be included in your shipping confirmation.

Temperature and Product Care

Our chocolates are crafted with high-quality ingredients and are sensitive to temperature.

• During colder months, melting is less of a concern
• However, we highly recommend adding dry ice to your order for optimal protection
• If selecting overnight shipping, dry ice may not be necessary

Elysium Confections is not responsible for temperature-related damage when protective options are declined.

Local Pick-Up

Local pick-up is available for your convenience.

• A pick-up window will be provided after your order has been processed
• Current pick-up hours:
  Monday – Sunday | 9:00 AM – 6:00 PM

Please ensure you arrive within your scheduled window to maintain product quality.

Returns and Refunds

All sales are final.

• No refunds will be issued once an order has been shipped or picked up
• We do not accept returns due to the perishable nature of our products
• Read more about our refund policy here.